Aftersales engineer

• Ensure technical support to dedicated customers and be the single point of contact for all technical issues

Key Tasks

• Industrial Engineer

• Min 3-5 years experience in a technical environment and/or after sales department

• French / English, knowledge of another language is an asset

• Team player but also able to work independently with minimum supervision

• Able to work under pressure and within agreed timescales

• Good communicator and customer minded

• Good analytical skills

• Proactive

• Able to train colleagues and externals

• Problem solver

Your Profile

• Ensure technical support to dedicated customers and be the single point of contact for all technical issues: make precise diagnoses, schedule interventions, find support in engineering team if needed, report on incidents, draft technical reports in order to satisfy the customer in terms of responsiveness.

• Manage interventions coordinating all possible resources with the support of assistants (technicians, tools, parts, handling & rigging companies, etc.) in order to limit the repair time to a minimum to optimize margins. Coordinate execution of “service campaigns” based on supplier info or other internal information on potential problems (e.g. obsolete parts).

• Follow-up and renew maintenance contracts and warranty claims, propose long term preventive maintenance activities or system improvements to your customers with a view to generate and increase continuous revenue at every opportunity.

• Update the databases to keep track of changes and interventions. Drive internally and with suppliers root cause analysis and improvement for better products and services.

• Draft and communicate quotations for the proposed interventions in line with customer request and financial control. Be responsible for payments in case of delay.

• Provide training on service activities (diagnoses, maintenance, etc.) to distributors, customers and subsidiaries for excellent service worldwide.

• Execute “on call” services for one week in turns in order to guarantee a 24/7 support world wide

Our Offer

• The opportunity to join and evolve in an established, international and expanding company

• A growing industry and a great team environment

• A salary in line with your level of experience, attractive fringe benefits